FAQ's
Ordering
How do I place an order?
Simply add your favourite items to the cart, proceed to checkout, and complete your details. Once your order is confirmed, you’ll receive an email with your order summary.
Can I change or cancel my order after I’ve placed it?
We process orders quickly, so changes or cancellations might not be possible. Contact us immediately, and we’ll do our best to help.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods depending on your region. All payments are processed safely through trusted third-party providers.
Do you offer discount codes or promotions?
Yes! From time to time we offer promotions. Join our newsletter or follow our social channels to stay updated.
Shipping
Do you ship internationally?
Yes — we ship worldwide.
How long will my order take to arrive?
Delivery times vary by location:
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Standard International: roughly 7–21 business days
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Express International: roughly 3–10 business days
Local factors like customs processing may affect delivery times.
How much is shipping?
Shipping rates are calculated at checkout based on your location and the shipping method selected.
Will I receive a tracking number?
Yes. Once your order ships, you’ll receive an email with tracking details (where available).
Do I have to pay customs fees or import taxes?
Some countries charge duties, taxes, or import fees. These are not included in our prices and are the customer’s responsibility.
Products
How do I choose the right size?
Each product includes a size guide. We recommend checking measurements carefully before ordering, as sizing can vary by item.
Are colours accurate to what I see on the website?
We do our best to display colours accurately, but some variations may occur due to lighting or device screens.
The item I want is sold out — will it restock?
Some items will be restocked, while others are limited release. Feel free to contact us for updates on specific products.
Returns & Exchanges
What is your return policy?
We accept returns on eligible items within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.
How do I start a return?
Contact our support team and include your order number. We’ll provide instructions for returning your item.
Do you offer exchanges?
Yes, exchanges are available depending on stock. If the item is unavailable, we can issue a refund or store credit.
Who covers return shipping costs?
For change-of-mind returns, customers are responsible for return shipping. If you received a faulty or incorrect item, we’ll cover the cost.
Account & Support
Do I need an account to place an order?
No — you can check out as a guest. Creating an account lets you track orders and access your order history faster.
How can I contact customer support?
You can reach our support team through the contact details on our website. We do our best to respond as quickly as possible.
I didn’t receive my confirmation email — what should I do?
Check your spam or promotions folder. If it’s not there, contact us and we’ll resend it.
Other Questions
Can I collaborate with your brand?
If you're an influencer, stylist, or content creator, feel free to reach out. We love connecting with new partners.
Do you offer gift cards?
Yes. Digital gift cards are available and delivered instantly via email.
Is my personal information secure?
Yes, your data is processed using secure and encrypted systems. For more details, refer to our Privacy Policy.
