Refund & Returns Policy

1. Introduction

We want you to be happy with your purchase, so we've outlined our returns and refunds policy below to keep things clear and simple.

We accept returns within 30 days of delivery, provided the item meets the conditions outlined below.

2. Returns

We accept returns within 30 days of delivery for a refund or exchange, provided the item:

• Is unworn and unused

• Has all original tags attached

• Has the hygiene sticker fully intact (where applicable)

• Is returned in its original condition

Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

3. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 14 days of delivery and include clear photos showing the issue.

Once assessed, we will arrange either a replacement or a refund.
Exchanges are not offered.

Return shipping costs for faulty or incorrect items will be covered by us.

4. Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale

  • Underwear or intimate apparel where hygiene seals have been removed or the item has been worn.

  • Items that have been worn, washed, damaged, or show signs of use or odours

  • Gift cards or digital products

5. Refunds

Once your return is received and inspected, we’ll let you know whether the refund has been approved.

Approved refunds are processed back to the original payment method within 5 business days.

Please allow additional time for your bank or payment provider to complete the transaction.

There are no restocking fees.

6. Exchanges

If you require a different size or colour, you're welcome to request an exchange provided the item meets the return conditions outlined above.

Return postage to us is the responsibility of the customer. We will send the replacement item once the returned item has been received and inspected.

If you receive a faulty or incorrect item, we will provide a replacement or refund in accordance with Australian Consumer Law.

7. Lost or Delayed Return Parcels

We are not responsible for return parcels that are lost or delayed in transit.

We strongly recommend using a tracked shipping service for any returns.

8. Contact Us

If you believe you have received a faulty or incorrect item, please contact us using the support details listed on our website.