Refund & Returns Policy

1. Introduction

Our goal is to ensure that you are satisfied with your purchase. This policy outlines your options for returns, exchanges, and refunds.

2. Change-of-Mind Returns

We accept returns for change of mind provided that:

  • The item is returned within 30 days of delivery

  • The item is unused, unworn, unwashed, and in original condition

  • Tags, labels, and packaging are intact

Customers are responsible for return shipping costs unless otherwise stated.

3. Faulty or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with clear photos.
We will offer one of the following:

  • Replacement

  • Exchange

  • Refund

Return shipping for faulty/incorrect items is our responsibility.

4. Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale

  • Underwear, swimwear, or intimate apparel (for hygiene reasons)

  • Items that show signs of wear, washing, deodorant, makeup, or odours

  • Gift cards or digital products

5. Refund Process

Once we receive and inspect the returned item, we will notify you of approval or rejection.
Approved refunds will be processed to the original payment method.
Processing times may vary depending on your payment provider.

6. Exchanges

Exchanges are subject to product availability.
If the desired item is out of stock, a refund or store credit may be issued.

7. Lost or Delayed Packages

We are not responsible for returns lost in transit.
We recommend using tracked postage for all returned items.

8. Contact Information

For return or refund requests, contact us via the support details listed on our website.